Great hospitality is built through thousands of small decisions that shape how guests feel and how teams perform. As General Manager of Mabre Residence, Edvinas Biša helped revive a hotel while developing a leadership philosophy grounded in accountability, trust and attention to detail. The General Managers Redefining Hospitality Excellence in 2026 features his journey of turning operational challenges into opportunities for growth, showing how people-centred leadership can create lasting excellence.