iPhone Duo Screen Problem: Apple to Replace Affected Phones

Summary

Apple has acknowledged an iPhone Duo screen problem days after its first foldable phone went on sale. Users have posted photos of lines across the inner display, and Apple has told affected owners to contact the company for a replacement. The company has not said how many phones are affected.

Key Highlights

• The iPhone Duo starts at £1,999 ($2,668) in the UK.
• Users report lines on the inner display, cracks along the centre crease and a crunching noise when opening it.
• Apple says an issue affects “a small number” of phones.
• Some circulating images may be AI-generated.

What Happened?

Apple said it was aware of “an issue impacting the inner display on a small number” of handsets. Justin Lokos posted a photo of a Duo with lines across the right side of the screen, then showed a replacement and thanked an Apple store in New York. Apple has not said how many devices are affected.

Why is it Important?

The Duo is Apple’s first foldable phone, and its launch drew crowds at stores worldwide last week. It is Apple’s bid to refresh its range and challenge rival foldables. The 7.6-inch inner display relies on a complex central hinge, which has caused similar flaws in rivals’ devices. Samsung’s Galaxy Fold had broken-screen reports from reviewers in 2019.

Impact and Implications

The scale of the iPhone Duo screen problem is unclear. IDC analyst Francisco Jeronimo urged caution before judging the whole production run, partly because some images may be fake. He also said the reports show even Apple faces a steep learning curve with foldables.

What Happens Next?

Affected owners should contact Apple for a replacement. Whether more reports emerge, or Apple shares figures, is not yet known.