A career built on solving real-world problems, embracing change, and delivering global impact through technology!
“Challenges are what make life interesting; overcoming them is what makes life meaningful.” This belief has driven Dr. Suman Ghosh throughout his two-decade-long career. His journey began at Indian Oil Corporation, where he first stepped into the world of IT, learning the essentials of infrastructure and support. It was here that he discovered a fascination for technology’s power to solve problems and transform businesses.
As the years passed, Suman moved to Wipro and later Aviva, each role presenting new challenges and opportunities to grow. He didn’t just adapt, he thrived, diving deep into ICT Service Delivery and project management. Along the way, he learned that technology was never static; it was a constantly shifting landscape demanding creativity, agility, and a steady hand.
Now at BT Group, Dr. Suman combines experience with passion, leading teams through complex projects and ensuring seamless service delivery. But beyond the technical expertise, what sets him apart is his commitment to mentoring others, sharing the lessons learned from a career built on persistence and curiosity.
Dr. Suman’s story is a reminder that the road to leadership is paved with challenges, and it’s the journey through them that shapes true success.
Evolution of IT Service Delivery in India
With over twenty years of experience, Dr. Suman observes a significant transformation in IT service delivery across India. The country has progressed from reactive approaches to more proactive and predictive service models. What once relied heavily on manual ticketing systems has now embraced AI-driven service management, marking a shift in priorities.
The focus has expanded beyond mere cost efficiency to emphasize delivering business value, fostering innovation, and enhancing customer satisfaction. Additionally, remote delivery models, widespread cloud adoption, and seamless service integration have become fundamental pillars supporting the growth of a digitally empowered India.
Key Career Milestones
Dr. Suman has contributed significantly to renowned organizations such as BT Global Services, Wipro, Indian Oil, and Aviva, leaving a mark through several impactful projects. At BT Global Services, he led critical MPLS Delivery Projects along with WAN/LAN Refresh initiatives for complex, high-stakes sites. Additionally, he successfully managed the NBS WAN Transformation projects for global clients, achieving a flawless 100% on-time migration across multiple international locations.
During his tenure at Wipro, Dr. Suman was responsible for major e-Governance implementations, including integration projects for UIDAI and ESIC, showcasing his expertise in handling large-scale government digital programs. At Aviva, he drove service delivery optimization, reducing incident ticket volumes by 30% month-over-month, thereby improving operational efficiency.
Earlier in his career, at Indian Oil Corporation, Dr. Suman laid the foundation by building IT support infrastructure from scratch for an entire state zone, demonstrating his ability to create robust systems from the ground up. These milestones collectively shaped his professional journey and established his reputation as a versatile and results-driven IT leader.
Philosophy in High-Stakes Cybersecurity and Infrastructure Management
For Dr. Suman, leadership embodies clarity of purpose, unwavering integrity, and the ability to be the first to adapt. In high-pressure and critical environments such as cybersecurity and infrastructure management, leadership means maintaining calm during crises and making decisive choices under pressure.
Dr. Suman takes a proactive approach in managing cyber incidents, emphasizing strong governance frameworks like RAID, meticulous risk registers, and swift escalation procedures. Beyond managing risks, Dr. Suman values mentoring and empowering team members, especially when navigating mission-critical projects, fostering a culture of resilience and readiness.
Impact of Certifications on Dr. Suman’s IT Leadership Journey
Certifications have been a cornerstone of Dr. Suman Ghosh’s evolution as a forward-looking IT and project management leader. With a record-breaking 216+ global certifications, he has strategically used learning to build both breadth and depth in leadership, delivery, and security.
The PMP® (Project Management Professional) certification provided him with a globally structured approach to managing project scope, cost, timelines, and risk—enabling consistent delivery across complex, cross-border projects. It helped him establish credibility with stakeholders while driving performance in high-impact environments.
The PMI-PMO-CP (PMO Certified Practitioner) credential strengthened his ability to align enterprise project governance with portfolio-level outcomes, making him highly effective in translating strategy into execution through well-governed PMO practices.
On the cybersecurity front, certifications like Associate CCISO (Certified Chief Information Security Officer) and CEH (Certified Ethical Hacker) from EC-Council added depth to his expertise in securing digital infrastructures. These have enabled him to lead critical network security initiatives, including Zero Trust deployments and Firewall EOL refreshes, with a sharp focus on resilience and compliance.
Dr. Ghosh’s commitment to continuous learning is not just about credentials—it reflects his philosophy of adaptive leadership in a constantly evolving digital landscape. His certifications have empowered him to lead with agility, influence transformation, and champion sustainable innovation across industries
Keeping Pace with Emerging Technologies
Dr. Suman remains consistently updated on emerging technologies such as AI and cloud computing through a combination of formal certifications and practical experience. He has completed certifications like Microsoft Azure and actively participates in hands-on projects that deepen his expertise. To stay informed on industry trends, he regularly reads authoritative sources including PMI, Gartner, and APM publications.
In his current role, Dr. Suman leads complex projects, ensuring his knowledge remains cutting-edge. Additionally, he mentors in professional forums, which helps him stay connected with global developments and practical applications in the tech domain.
Future of IT in India and the World
Dr. Suman envisions India as a frontrunner in digital transformation over the next five years, propelled by key factors such as data sovereignty, the rollout of 5G, and the advancement of smart governance initiatives.
On a global scale, he foresees a convergence of artificial intelligence, cybersecurity, and sustainability shaping the IT landscape. He emphasizes that project managers will need to evolve into more strategic roles, skillfully balancing agility, regulatory compliance, and delivering stakeholder value within an increasingly decentralized and complex IT ecosystem.
Advice for Aspiring IT and Project Management Leaders
Dr. Suman emphasizes the importance of curiosity as a driving force for growth. He advocates for young professionals to pursue certifications but stresses that practical application is key. Effective communication, marked by empathy and confidence, is vital.
He encourages embracing change rather than fearing it and always understanding the underlying purpose of any project. Mentorship, both giving and receiving, is highlighted as a powerful accelerator for personal and professional development.
Message to Readers
Resilience and ethics stand as foundational pillars for sustainable success. In an era of rapid transformation, adaptability, the agility to learn continuously, and humility distinguish true leaders. Dr. Suman encourages ongoing learning alongside a commitment to giving back to the community, reinforcing the balance between personal advancement and social responsibility.
Current Role and Responsibilities at BT Global Services
As a Project Manager at British Telecom, Dr. Suman oversees the comprehensive delivery of complex Network/IT transformation projects across the EMEA and APAC regions. His role involves managing cross-functional teams, aligning with technical designers, engaging diverse stakeholders, and maintaining risk, issue, and decision logs.
He ensures compliance, optimizes costs, and drives customer satisfaction on projects including WAN/WLAN refresh, MPLS upgrades, and Internet Circuit transformations.
Key Initiatives and Projects Led at BT Global Services
Among his notable achievements, Dr. Suman led the MPLS Bandwidth Upgrade Project spanning eight countries, delivering enhanced performance with zero downtime. He also spearheaded the Complex WAN Transformation program, migrating over 230 global sites from MPLS to DIA, resulting in greater flexibility and significant cost savings. These projects showcase his expertise in stakeholder management, vendor coordination, and agile execution methodologies.
Cultivating a Culture of Collaboration, Growth, and Inclusive Impact
Dr. Suman Ghosh champions a culture of transparency, continuous learning, and shared ownership. Through structured rituals such as daily stand-ups, retrospective sessions, and lesson-learned reviews, he fosters open dialogue and team-driven improvement. He actively promotes cross-training and creates opportunities for junior project managers to shadow senior colleagues, accelerating their professional growth.
Beyond the workplace, Dr. Suman extends his mentorship to underprivileged youth through platforms like MentorTogether and The PMO Leader, empowering aspiring professionals with career guidance and real-world project insights. By recognizing initiative, instilling accountability, and supporting inclusive development, he inspires high-performing teams that thrive on collaboration and purpose—both within the organization and in the wider community
Organizational Goals and Future Directions
Looking ahead, BT is prioritizing sustainability, artificial intelligence integration, and enhanced customer-centric delivery. The organization is expanding the adoption of cloud-native WAN solutions, investing in intelligent network management, and enhancing digital experiences for global enterprises. Dr. Suman aims to contribute significantly to these initiatives through scalable project delivery and strategic stakeholder partnerships.